Quote of the week

Life isn't about finding yourself, it is about creating yourself'

George Bernard Shaw
If you cannot mould yourself entirely as you would wish, how can you expect other people to be entirely to your liking?
Read more at: http://www.brainyquote.com/quotes/keywords/wish.html

Sunday, April 23, 2017

Learn more about Broadband



‘Broadband in the East of England and Future Plans’
 
Giles Ellerton
The next business breakfast organised by Articulate at the Swan in Lavenham  offers a chance to meet Giles Ellerton, British Telecom’s Regional Partnerships Director.  The event takes place from 8 a.m. to 11 a.m. on Thursday 18th May.

This meeting is actually a continuation of a previous breakfast that was held at the BT Ad Astral Centre.  I understand that so many questions were posed during the informal part of the meeting that Giles did not actually get round to giving the talk that he had prepared.  Accordingly this 'second round' has been arranged.

Don’t worry if you were not present at the previous session.  You will have your chance to give your views on this very hot topic (particularly hot if your Broadband service remains poor!).  There will also be the chance to find out about the apparent resolution of the BT Openreach saga

To learn more and to book a place please visit www.articulatehlc.co.uk
 Price per head £15*
Bookings close on 8th May.
 
*Please note that payments by cheque will incur a £1.50 surcharge as that is what the bank charges Articulate. BACS payments incur no surcharge.
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4 comments:

  1. HoldawayApril 28, 2017 at 3:17 PM

    We live in Gt Waldingfield and last summer we were connected to fibre broadband at a speed of around 28M and were perfectly happy with this but since the middle of January we have been, firstly, without our phone and then broadband. We were told we could either have the phone or broadband but not both - we chose phone, thinking broadband would be returned quickly. Unfortunately, since then we have been without broadband. We have been given 3 reconnection dates by Openreach; 23rd February, 31st March and 28th April but so far all efforts by our provider to get this carried out have failed. We have written 2 letters to Openreach/BT Board of Directors but each one has just been sent to our Provider and we've heard nothing else. We are desperate to know where to go from here. Maybe a letter to our MP? Are we the only ones in the village to be affected? This situation is unacceptable when most people would look at broadband to be an essential service.

    ReplyDelete
    Replies
    1. Jenny AntillApril 28, 2017 at 3:52 PM

      Have you made a complaint through the official complaints procedure? If you do not receive a satisfactory outcome through this you can than complain to the regulator OFCOM, but you MUST try an official complaint first. Often lodging an official complaint will elicit a response.

      Delete
  2. HoldawayMay 1, 2017 at 11:35 AM

    Thanks for your advice. Our last reconnection date of 28th April has passed with nothing happening. We now have a new date of 25th May and have already been escalated to a higher complaints department at our Provider Plusnet a couple of months ago. Do we now complain to the official complaints of BT/OPENREACH or do we wait until we are reconnected. They don't seem to deal with individuals. We don't know what else to do. Thank you anyway. Kind regards.

    ReplyDelete
  3. Jenny AntillMay 1, 2017 at 11:42 AM

    You could start here:https://www.bt.com/help/home/complaints.htm
    If you get no satisfaction the next step is the Ombudsman.

    ReplyDelete

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